General FAQ
We do our best to fulfill and ship orders out within 5-7 business days, sometimes sooner. Please note that turnaround time may be longer during holidays and can also depend on current production schedule.
Due to the nature of the product being personalized, we do not accept returns or exchanges. All sales are final, we highly suggest that the customer double checks all the texts, symbols and graphics(if applicable) before placing an order. We cannot be held responsible for any errors or mistakes made by the customers in the personalized content. See our full refund policy.
However if there is an issue with your order like damage due to shipping or any manufacturing defect, please reach out to us directly via email at maker@magicvalleymaker.com.
We do not send any finished engraved and or cut proofs. The only proof we can send if requested is a digital design proof.
Yes we can! Please contact us and we would be happy to work with you on a custom item or design. Please note, a design fee may apply depending on the complexity of the item and or design.
We ask that all logos be sent in black and white and in either PNG or SVG format. Please note, a design fee may apply if conversions are needed to be done.
We accept wholesale orders for all the products in our store. We also take custom orders wholesale. Please contact us at maker@magicvalleymaker.com to further assist you.
Coming soon...we are working out the details of this. If you are located in the Magic Valley region, please reach out to us before placing your order and we can make arrangements.
Laser cut wood items
Each wood sheet is milled down from large pieces of lumber. Occasional imperfections such as knots, slight roughness, grain patterns, or difference in color is common with natural real wood.
Because our wood sheet items are made of all natural woods, the engraving will vary depending on the specific grains of that wood sheet. Each item will be unique and one of a kind.
Cutting/Charcuterie Boards
Because our boards are made of all natural woods, the engraving will vary depending on the specific grains of that board. Each board will be unique and one of a kind.
No, we do not apply any type of finish to our boards.
The boards are hand wash only, use warm water and a sponge with soap. Hand dry with a dish towel. Do not place your boards in the dishwasher and do not submerge it under water in the sink.